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Idriss Nasri

Incorporación 11 may 2022

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Última actividad 01 sept 2022

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Última actividad de Idriss Nasri

Idriss Nasri hizo un comentario,

ComentarioBusiness rules

Hi guys,

Is it possible to do an export of the tickets based on tags please?

For example let's say i want to export all the tickets tagged with "waiting_for_firmware_update" and send them a batch email when the firmware update is released, how to do that?

I am able to see the tickets based on tags but didn't find a way to do exports.

Thank you, kind regards.

Ver comentario · Publicado 01 sept 2022 · Idriss Nasri

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Idriss Nasri hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Up to this!

How is it even possible to not consider this?!

Last week we received a spam email and one of our agents closed the ticket without answering (we all know we don't answer spams). The spammer received the CSAT inquiry and gave a bad score and now I can't delete it?..

I have plenty of this in my department, please consider giving the admins (or at least the owner of the account) the possibility to do this!

Ver comentario · Editado 10 jun 2022 · Idriss Nasri

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Idriss Nasri hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hello, thx Gustavo Oliveira.

Really helpful, did that for internal use now.

Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please?

Like adding our own brand design, logo, colors, etc..

Was not able to find this info online for external use.

Regards,

Idriss

Ver comentario · Publicado 23 may 2022 · Idriss Nasri

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Idriss Nasri hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi again, 

Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did. 

I am more interested in customizing our Support and Explore Zendesk.

Regards,

Idriss

Ver comentario · Publicado 20 may 2022 · Idriss Nasri

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Idriss Nasri hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Thx to both of you, going to have a look to this in the coming days ;-) 

Ver comentario · Publicado 20 may 2022 · Idriss Nasri

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Idriss Nasri creó una publicación,

Publicación Q&A - Tickets and email

Hi,

I would like to know if it's possible to completely white label our Zendesk please, including our own brand, design, logo, etc.. and how to do it if possible.

And that for both internal and external use (so Zendesk support for agents and public comments for customers).

Thx, regards.

Publicado 11 may 2022 · Idriss Nasri

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