Idriss Nasri
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Última actividad
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Última actividad de Idriss Nasri-
Idriss Nasri hizo un comentario,
Hi guys, Is it possible to do an export of the tickets based on tags please? For example let's say i want to export all the tickets tagged with "waiting_for_firmware_update" and send them a batch e...
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Idriss Nasri hizo un comentario,
Up to this! How is it even possible to not consider this?! Last week we received a spam email and one of our agents closed the ticket without answering (we all know we don't answer spams). The spam...
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Idriss Nasri hizo un comentario,
Hello, thx Gustavo Oliveira. Really helpful, did that for internal use now. Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please...
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Idriss Nasri hizo un comentario,
Hi again, Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did. I am more interested in customizing our Support and Explore Zendesk. Re...
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Idriss Nasri hizo un comentario,
Thx to both of you, going to have a look to this in the coming days ;-)
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Idriss Nasri creó una publicación,
White label
Hi, I would like to know if it's possible to completely white label our Zendesk please, including our own brand, design, logo, etc.. and how to do it if possible. And that for both internal and ext...