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Supervisor

Incorporación 26 ago 2022

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Última actividad 29 feb 2024

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25

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2

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Supervisor

Supervisor hizo un comentario,

ComentarioReporting and analytics for help center

I cannot find anything specific on this data point. (Linked Articles Per ticket) 

What I would like to accomplish is see how I can leverage this data point with agent engagement and move this % in a positive direction. 

 

Ver comentario · Publicado 07 feb 2024 · Supervisor

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ComentarioMeasuring success

Is there a way to see the actual CSTAT response? Not just on the Report

For example can we the admin get a copy of each response from the customer? 

Ver comentario · Publicado 28 dic 2023 · Supervisor

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ComentarioRouting

Thank you Barry

 

We do not use messaging as heavy as some orgs. I was hoping to utilize this feature for Chats only. Thank you for the quick response.

Ver comentario · Publicado 15 nov 2023 · Supervisor

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ComentarioRouting

Any plans to add (live chat) to this feature?

Ver comentario · Publicado 13 nov 2023 · Supervisor

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Comentario de la comunidad Feedback - Ticketing system (Support)

Can we get an actual date on just (coming up) or (In Q1) we need a launch date and for an email blast to go out to clients.

 

Thanks!

Ver comentario · Publicado 28 sept 2023 · Supervisor

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hello Zendesk

 

I need an answer from Sr. Leadership. We need this update put in place. 

Please let all of us know when this is going to be on your next Sprint.

Ver comentario · Publicado 20 ago 2023 · Supervisor

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Comentario de la comunidad Feedback - Ticketing system (Support)

Zendesk team we need to be able to perform this simple task. Please make sure this is ready before Q4. I asked well over a year ago and still seeing this question is very disappointing. 

 

 

Ver comentario · Editado 18 ago 2023 · Supervisor

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ComentarioCustomer portal

Hello Team

 

This may be above I have not checked yet however

 

Can we also change the text (community) I want to change it (Support Community) or something of that nature

Ver comentario · Publicado 12 jul 2023 · Supervisor

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Supervisor hizo un comentario,

ComentarioSupporting multiple languages in Help Center

Hello Team

After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is completely plank. I am probably missing a step

Ver comentario · Publicado 18 feb 2023 · Supervisor

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ComentarioAccounts and billing

This may already be answered however just setting up my Premium Sandbox.

 

Will my End Users get a link to setup and access the Sandbox?

Ver comentario · Publicado 11 nov 2022 · Supervisor

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