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Mateusz Gamroth's Avatar

Mateusz Gamroth

Incorporación 30 jun 2022

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Última actividad 10 feb 2025

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Última actividad de Mateusz Gamroth

Mateusz Gamroth hizo un comentario,

ComentarioZendesk messaging

@alexander palm: 
I don't know what you are trying to achieve but maybe you could route the chats for languages to different groups - one for each language.

CSRs could then be in multiple groups if they speak multiple languages and you could run your triggers related to the group.

Don't know if that will help in that situation. 

But triggering by tags would be also powerful in any case.

Ver comentario · Publicado 15 nov 2024 · Mateusz Gamroth

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Mateusz Gamroth hizo un comentario,

ComentarioZendesk messaging

Is there any development planned to make the Queue Size department specific?
Documentation:

The total number of incoming conversation requests for the account.

Note: This condition targets the overall account queue, not the department-specific queue.

 

Ver comentario · Publicado 23 oct 2024 · Mateusz Gamroth

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Mateusz Gamroth hizo un comentario,

ComentarioViewing and using dashboards

We love this :) We can't wait for this to be released and get all the info from the Help Centers too. API access would be even sweeter ♥

Ver comentario · Publicado 17 oct 2024 · Mateusz Gamroth

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Orsolya Forster

we mean the user segments that are available in Guide. Without that the reporting doesn't make sense.

Ver comentario · Publicado 18 mar 2024 · Mateusz Gamroth

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Mateusz Gamroth hizo un comentario,

ComentarioSetting up Zendesk Chat

Niall Colfer You're the best! I tried to follow the documentation and it is chaotic and a huge mess. 

Thanks to your approach I was able to get the token, was trying this for daaaayz!

Unfortunately could only find this in the Forum, maybe it could be linked to in this documentation?

https://developer.zendesk.com/documentation/live-chat/getting-started/auth/#oauth-authentication

Would be a huge help for everyone. Good job on putting this together ♥

Ver comentario · Publicado 13 feb 2024 · Mateusz Gamroth

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Mateusz Gamroth hizo un comentario,

ComentarioAnnouncements

I am happy to see Guide is not dead! Thank you! ♥

 

We are looking forward to every improvement, and there is so much to be done which can be seen above. Hope we can also get that Article comments report one day :)

Ver comentario · Publicado 12 dic 2023 · Mateusz Gamroth

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Comentario de la comunidad Feedback - Reporting and analytics (Explore)

We can only chime in here - we would love to see the user segments that use our knowledge base, we were expecting this to be a standard feature, now to just find out this is not possible :(

Please give us view into user segments and how they use Guide.

Ver comentario · Publicado 01 dic 2023 · Mateusz Gamroth

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Mateusz Gamroth hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Harper Dane You can try commenting on the article and tagging the owner, James, that helped me. He was super helpful and responsive. I know it's not ideal :(

Ver comentario · Publicado 24 nov 2023 · Mateusz Gamroth

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Mateusz Gamroth hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hello Harper Dane, I had the same issue - but I was following this article to be able to activate submit a request after an article downvote:


https://support.zendesk.com/hc/en-us/articles/5031162785434-Guide-recipe-Requesting-feedback-for-article-downvotes

Had many steps and failures in the beginning, but James was super helpful to get this resolved.

However I also strongly believe we should have an option to have this out of the box :)

Ver comentario · Publicado 22 nov 2023 · Mateusz Gamroth

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Mateusz Gamroth creó una publicación,

Publicación Feedback - Ticketing system (Support)

We would like to bring 2 suggestions with a small enhancement related to the built-in filter option in Zendesk views:

 

  • Many users complain that there is no option to sort or filter by “submitter” – any chance to implement it?

  • Multiselect option for tags filter. Currently, you must select each one by one to the list. Any chance to enable multiselect option from the drop-down and then apply as selected items?

Publicado 15 nov 2023 · Mateusz Gamroth

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