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Sarah Urban's Avatar

Sarah Urban

Incorporación 22 may 2022

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Última actividad 09 oct 2023

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17

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3

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8

RESUMEN DE LA ACTIVIDAD

Última actividad de Sarah Urban

Sarah Urban hizo un comentario,

ComentarioHow to manage phone numbers in Talk

Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?

Ver comentario · Publicado 09 oct 2023 · Sarah Urban

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Sarah Urban hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thank you for the update Chris Drylie! Do we have a timeline?

Ver comentario · Publicado 09 dic 2022 · Sarah Urban

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Sarah Urban hizo un comentario,

ComentarioAdditional ticket channels
Hello! Does anyone know - What causes the issue where the 
option to Call the Customer is not in the Ticket?
Is it because to many people are using the current line? Thank you!

Ver comentario · Editado 13 oct 2022 · Sarah Urban

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Sarah Urban hizo un comentario,

ComentarioLive chat agent guide

Hello -

I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

Ver comentario · Publicado 16 jun 2022 · Sarah Urban

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Sarah Urban hizo un comentario,

ComentarioHow to get help with phone call problems in Talk

Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permissions appear to be correct in Admin. Thank you.

Ver comentario · Publicado 07 jun 2022 · Sarah Urban

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Sarah Urban hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

Thank you,

Sarah

Ver comentario · Publicado 03 jun 2022 · Sarah Urban

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