Julian

Is it possible to use this function also without an agent is online, so we can keep the function in offline mode but customers can email us instead?

When can this be added finally?

This is really urgent to be integrated. I worked with Freshdesk before and that is a standard tool to be able to send email to external users. Maybe better to swap to Freshdesk instead? When will you integrate it.

Side Conversations are just working in higher plans, so not an option.