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Kristian Tungland's Avatar

Kristian Tungland

Incorporación 05 may 2022

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Última actividad 06 jul 2023

I work as a System Improvement Specialist in Easee!

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Última actividad de Kristian Tungland

Kristian Tungland hizo un comentario,

ComentarioTicket customization

I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:

"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."

From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.

Sadly, that wasn't the case.

Ver comentario · Editado 05 jul 2023 · Kristian Tungland

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Kristian Tungland hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.

Ver comentario · Publicado 05 jun 2023 · Kristian Tungland

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Kristian Tungland hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

Thank for letting me know of the workaround, Daniël Nieuwendijk

Ver comentario · Publicado 09 may 2023 · Kristian Tungland

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Kristian Tungland creó una publicación,

Publicación Feedback - Admin Center

When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).

Publicado 08 may 2023 · Kristian Tungland

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Kristian Tungland hizo un comentario,

ComentarioMultiple language support

Andrew Chu - did you figure out the answer to your question?

And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?

Ver comentario · Publicado 10 ene 2023 · Kristian Tungland

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Kristian Tungland hizo un comentario,

Comentario de la comunidad Q&A - Objects, workspaces, and rules

Have anyone figured out how to get the suggestion list to show and suggest articles? 

Martin Sachs or William Grote?

Ver comentario · Publicado 31 ago 2022 · Kristian Tungland

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Kristian Tungland hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email). 

Ver comentario · Publicado 31 may 2022 · Kristian Tungland

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Kristian Tungland hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

Ver comentario · Editado 08 jun 2022 · Kristian Tungland

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