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Brighton
Incorporación 17 may 2022
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Última actividad 10 abr 2024
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Última actividad de Brighton
Brighton hizo un comentario,
when I try to create a custom report all I get is this:
Ver comentario · Publicado 29 ene 2024 · Brighton
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Brighton hizo un comentario,
Current wait times and place in queue would be extremly helpful during times of high volume or always.
Ver comentario · Publicado 07 dic 2023 · Brighton
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Brighton hizo un comentario,
I too would find it valuable to provide the customers in queue with current wait times and place in line. In turn give them the option to submit a form/ticket if they prefer not to wait to chat live.
Ver comentario · Publicado 07 dic 2023 · Brighton
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Brighton hizo un comentario,
This feature would be incredibly important as we head into the holidays. Being able to update one source to then reflect on all business hours flowbuilder steps would be great to easily add and remove it before and after holidays.
Ver comentario · Publicado 07 dic 2023 · Brighton
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Brighton creó una publicación,
Hello,
As we approach the holidays it would be beneficial to have a way to bulk update all flowbuilder responses once it hits the business hours conditions to include holiday OOO messages. Going through each flowbuilder one by one before and after a holiday is extremely tedious and time consuming.
Has anyone else found an easy way to still use flowbuilders to mitigate self serve answerable questions but then advise of holiday OOO once they get to the point of being xfrd to an agent?
Publicado 17 nov 2023 · Brighton
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Brighton creó una publicación,
Users are unable to see what they typing in MobileSDK chat widget in android. How do I fix this?
Publicado 21 sept 2023 · Brighton
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Brighton hizo un comentario,
If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?
Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!
Ver comentario · Publicado 19 sept 2023 · Brighton
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Brighton hizo un comentario,
If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?
Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!
Ver comentario · Publicado 19 sept 2023 · Brighton
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Brighton creó una publicación,
Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the chat.
I am trying to figure out why it would be blank?
Publicado 18 sept 2023 · Brighton
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Brighton hizo un comentario,
Is there a way within messaging to automatically respond to new chats that there may be a delay in response during business hours due to higher than normal volume when all online agent are at capacity?
Ver comentario · Publicado 17 ago 2023 · Brighton
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