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Kimberly Fernandez's Avatar

Kimberly Fernandez

Incorporación 31 ago 2022

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Última actividad 15 nov 2023

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Última actividad de Kimberly Fernandez

Kimberly Fernandez hizo un comentario,

ComentarioMeasuring success

Hello,

Can I make a follow-up question for a bad rating required? If so, how?

Thank you,

 

 

Ver comentario · Publicado 15 nov 2023 · Kimberly Fernandez

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Kimberly Fernandez hizo un comentario,

ComentarioGlobal security and user access

What is the solution to stopping the spam requestor from <#>@qq.com?  I am getting the same from the web form. I added @qq.com to the blocklist and the emails are still coming through. Is this a bug on the blocklist feature?

Ver comentario · Publicado 09 oct 2023 · Kimberly Fernandez

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Kimberly Fernandez hizo un comentario,

ComentarioTicket customization

Hello,

Can I mark a standard field with a default - For the priority standard field, I would like to default to  Normal when an end-user is completing a web-form ticket request - How can I default the value Normal on the request form? 

Ver comentario · Publicado 16 sept 2022 · Kimberly Fernandez

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Kimberly Fernandez hizo un comentario,

ComentarioAccounts and billing

Can you rename the generated URL in the sandbox?

 

Ver comentario · Publicado 13 sept 2022 · Kimberly Fernandez

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Kimberly Fernandez creó una publicación,

Publicación Feedback - Ticketing system (Support)

Requesting additional placeholder for triggers

We have several request types that we would like to add to the Actions section of a trigger

  • Email User 
  • Email Body

We have created several ticket forms (request types) and would like to add the form name to the email subject and email body so the light agent can see the form name in the email.

 

 

Publicado 31 ago 2022 · Kimberly Fernandez

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