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Nicholas Bromley

Incorporación 12 may 2022

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Última actividad 03 oct 2023

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16

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6

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Última actividad de Nicholas Bromley

Nicholas Bromley hizo un comentario,

ComentarioTicket customization

Your team needs to fix an issue with date fields in the Essentials card. All dates are off by one day for any agents west of GMT timezone. This is a serious concern when we use the Essentials card to quickly validate date of birth when a customer calls in.

Ver comentario · Editado 03 oct 2023 · Nicholas Bromley

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Nicholas Bromley hizo un comentario,

ComentarioTicket customization

Also, It would also be great to add some sort of word wrapping to the field labels within the Essentials card. A lot of our field labels are cut off because they are over 11 characters long. We can ask users to drag and expand the sidebar, but i'd prefer them not having to do that.

Ver comentario · Publicado 06 jul 2023 · Nicholas Bromley

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Nicholas Bromley hizo un comentario,

ComentarioTicket customization

We use the mutli-line field to create clickable links with end-user profiles. Is it possible to also multi-line field links clickable from the essentials card?

Ver comentario · Publicado 05 jul 2023 · Nicholas Bromley

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Nicholas Bromley creó una publicación,

Publicación Feedback - Voice (Talk)

Currently to update the Brand association of an external number, we need to delete the number, change our default Brand, configure the external number again, and change back our Brand: https://support.zendesk.com/hc/en-us/articles/4408835276314-How-to-change-the-external-number-for-one-of-my-brands-

This is a very difficult and unsustainable workaround. It would make better sense to just add a Brand value option to the external number object within the admin portal, like you do with standard lines.

Publicado 30 dic 2022 · Nicholas Bromley

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Nicholas Bromley hizo un comentario,

ComentarioSetting up Talk

It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?

Ver comentario · Publicado 23 jun 2022 · Nicholas Bromley

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