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Amanda Busby

Incorporación 10 nov 2022

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Última actividad 07 feb 2025

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55

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RESUMEN DE LA ACTIVIDAD

Última actividad de Amanda Busby

Amanda Busby hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1

Ver comentario · Publicado 07 feb 2025 · Amanda Busby

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Amanda Busby hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1   Is there a potential ETA for this? October 2024 messages notes it was pushed but until when?

Ver comentario · Publicado 05 feb 2025 · Amanda Busby

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Amanda Busby hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1 My team loves the ability to drill in and see the same 17 attributes for each report. This would be a game changer for our reports as it would take hours even days less time to implement. 

Ver comentario · Publicado 22 abr 2024 · Amanda Busby

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Amanda Busby hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

We need to be able to communicate with on-site technicians and end consumers within the same ticket. It should be easy to add a CC email instead of use a workaround noted with “only recommended for limited use as it is not a scalable alternative”. 

Please consider this feature as this active thread is now over 4 years old.

Ver comentario · Publicado 18 abr 2024 · Amanda Busby

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Amanda Busby hizo un comentario,

ComentarioGeneral questions about email and email template

+1 

Note from 2021 said this was being discussed in 2022. Have these discussions happened? What was the update?

This workaround article was also updated in February of this year. Any updates since then? 

Ver comentario · Publicado 18 abr 2024 · Amanda Busby

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Comentario de la comunidad Feedback - Voice (Talk)

+1  Our agents would love to be able to put the call back in the same group they are in when all other agents are unavailable for a warm transfer.

Ver comentario · Publicado 13 nov 2023 · Amanda Busby

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Amanda Busby hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

+1 would love to see the answer to this or a workaround to view when not enough coverage is in each Talk group

Ver comentario · Publicado 02 nov 2023 · Amanda Busby

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