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Katy Fox
Incorporación 24 nov 2022
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Última actividad 09 may 2024
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Última actividad de Katy Fox
Katy Fox hizo un comentario,
Hi Team,
+1 to upvote this feature request.
Are there any updates from the product team so we can understand if this feature is being considered further?
Many thanks
Katy
Ver comentario · Publicado 06 mar 2024 · Katy Fox
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Katy Fox hizo un comentario,
Adding my comment to increase visibility of this issue.
It would be great to understand where the challenge with allowing this is.
Like so many others on this feed and on other feeds of the same subject; all of our agents are an agent of one function but a customer of another. Our CSAT response is really struggling because 20% of our employees are also agents.
Ver comentario · Publicado 08 feb 2024 · Katy Fox
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