Búsquedas recientes
No hay búsquedas recientes

Ирина Курда
Incorporación 20 jun 2022
·
Última actividad 20 mar 2024
Seguimientos
0
Seguidor
1
Actividad total
49
Votos
26
Suscripciones
10
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Ирина Курда
Ирина Курда hizo un comentario,
Totally agree with Slava Skorbezh. During the incident the agent has to do a lot of routine manual work, and this increases the time of ticket processing.
I am very disappointed to hear from you that such a improvement is not in the plans for this year
Ver comentario · Publicado 20 mar 2024 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
I agree with Maxim
Right now we can't use all the features of Flow Builder and Answer Bot, and we would like to help customers even more
Ver comentario · Publicado 16 mar 2023 · Ирина Курда
0
Seguidores
1
Voto
0
Comentarios
Ирина Курда hizo un comentario,
Hi Barry Neary
Tried the option for the inactive ticket yesterday. Unfortunately, it didn't work for us, because the setting was triggered whenever the ticket was updated. In our case: after creating a ticket, the client's information is added to it and the redirection setting was triggered in just a few seconds
Ver comentario · Publicado 22 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
Thank you so much.
We will try this way of working
Ver comentario · Publicado 21 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
Thanks Barry Neary
We will try to use your option today. But there is one question: we put that the ticket has been updated, but if the client does not write anything, it will not be considered that the ticket has been updated?
Ver comentario · Publicado 21 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
Thanks
We will try this way of working
No timeline for when it will be possible to manage active and inactive tickets?
Ver comentario · Publicado 10 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
Barry Neary
Yes, these tickets are from the messaging channels
Ver comentario · Publicado 09 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
Hi Barry Neary
We've been using this feature for over a week now and have run into a problem we can't solve ourselves.
Some tickets are being routed to another group of agents. These tickets are not taken by agents right away, but after enabling omnichannel routing all these tickets started to be automatically assigned to agents. Is there any way to fix this?
Ver comentario · Publicado 09 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
I want to support the previous comment. Information about not accepted chats is very necessary thing. Now there is no understanding why one ticket is not assigned for 2 minutes, and the other is assigned in a couple of seconds
Ver comentario · Publicado 03 nov 2022 · Ирина Курда
0
Seguidores
0
Votos
0
Comentarios
Ирина Курда hizo un comentario,
Can you tell me if in the existing report on the status of agents we can see the status of "Transfer Only"?
Ver comentario · Publicado 27 oct 2022 · Ирина Курда
0
Seguidores
3
Votos
0
Comentarios