Irina Kurda
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Última actividad de Irina Kurda-
Irina Kurda hizo un comentario,
Also joining the previous comments. Very cool feature and interested in the launch date or EAP
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Irina Kurda hizo un comentario,
I agree with MaximRight now we can't use all the features of Flow Builder and Answer Bot, and we would like to help customers even more
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Irina Kurda hizo un comentario,
Hi Barry NearyTried the option for the inactive ticket yesterday. Unfortunately, it didn't work for us, because the setting was triggered whenever the ticket was updated. In our case: after creatin...
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Irina Kurda hizo un comentario,
Thank you so much.We will try this way of working
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Irina Kurda hizo un comentario,
Thanks Barry Neary We will try to use your option today. But there is one question: we put that the ticket has been updated, but if the client does not write anything, it will not be considered tha...
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Irina Kurda hizo un comentario,
Barry Neary ThanksWe will try this way of workingNo timeline for when it will be possible to manage active and inactive tickets?
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Irina Kurda hizo un comentario,
Barry NearyYes, these tickets are from the messaging channels
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Irina Kurda hizo un comentario,
Hi Barry Neary We've been using this feature for over a week now and have run into a problem we can't solve ourselves. Some tickets are being routed to another group of agents. These tickets are no...
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Irina Kurda hizo un comentario,
I want to support the previous comment. Information about not accepted chats is very necessary thing. Now there is no understanding why one ticket is not assigned for 2 minutes, and the other is as...
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Irina Kurda hizo un comentario,
Can you tell me if in the existing report on the status of agents we can see the status of "Transfer Only"?