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Federica Sapienza's Avatar

Federica Sapienza

Incorporación 22 jun 2022

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Última actividad 27 jul 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Federica Sapienza

Federica Sapienza hizo un comentario,

ComentarioTicket customization

Hi,

 

in case of values in different languages (e.g. {{dc.request_type_option_36}}), what will the value for the custom field be?

 

Thanks

Ver comentario · Publicado 27 jul 2022 · Federica Sapienza

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Federica Sapienza hizo un comentario,

ComentarioTicket customization

Hi,

is there a way to remove the label (optional) from a field?

Ver comentario · Publicado 27 jul 2022 · Federica Sapienza

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Federica Sapienza hizo un comentario,

ComentarioJira integration

Hi @...,

 

We are seeing this assignment in Zendesk Ticket.

It goes like this: we receive a ticket on zendesk and assign it to agent A. The Jira ticket is then created through Zendesk. Once it changes status on Jira, a comment on the Zendesk ticket is created and it seems to be created from agent B (even if the creation is automatic and agent B is not involved in any operation related to that ticket, neither on jira nor zendesk). After the creation of the comment, the Zendesk ticket is re-assigned automatically to agent B.

Hope I was clear enough,

thank you!

Ver comentario · Publicado 23 jun 2022 · Federica Sapienza

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Federica Sapienza hizo un comentario,

ComentarioJira integration

Hi,

we are having some issues with this automation. When the automation starts, the Zendesk ticket is associated to one of our agent even if the ticket was not originally assigned to her.

How could it be possible?

Thank you,

Federica

Ver comentario · Publicado 22 jun 2022 · Federica Sapienza

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