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Çağatay Kater's Avatar

Çağatay Kater

Incorporación 24 dic 2022

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Última actividad 06 dic 2023

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7

RESUMEN DE LA ACTIVIDAD

Última actividad de Çağatay Kater

Çağatay Kater hizo un comentario,

ComentarioMigrating to messaging

Hello,

Can the comments below on the our social media posts be answered via messaging? Or can we only answer DM's?

Thank you,

Ver comentario · Editado 06 dic 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioPerforming calculations

Can custom metric or attributes be used in Views?

Ver comentario · Publicado 10 nov 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioExplore recipes

It helped me thank you!

Ver comentario · Publicado 10 nov 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioExplore recipes

Hello ,

Is it possible to show follow-up(unclosed and unsolved) tickets on views? 

Ver comentario · Publicado 09 nov 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioExplore recipes

Hello,

I want to report multiple times reopened tickets. Can please help on custom calculation?

Ver comentario · Publicado 09 nov 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioTicket customization

Hello Dan R.

Actually I created custom report according to the highlighted article however I am not sure if the results are correct. I thougt it would be easier to measure duration time on spesific group with custom ticket status. But could not measue it like adding metric "Waiting time on hold status".

Ver comentario · Publicado 05 jul 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioTicket management

Hello Gabriel Manlapig , it helped me thank you !

Ver comentario · Publicado 05 jul 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioTicket customization

Hello , 

Is it possible to report a ticket's waiting time or duration on custom ticket status? I did not see in explore metrics for ticket update databese.

My actual goal is measuring ticket waiting time on spesific group. 

Ver comentario · Publicado 21 jun 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioTicket management

Hello ,

Can we automatically set follow-up ticket's assignee as original ticket's solver? 

Thank you,

Ver comentario · Publicado 13 ene 2023 · Çağatay Kater

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Çağatay Kater hizo un comentario,

ComentarioAccounts and billing

Hi Lisa,

Thank you for your answer. I'll try to reach her.

Ver comentario · Publicado 25 dic 2022 · Çağatay Kater

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