Mobyfox Customer support

Hey Brett,

Perfect that clears it up for me! Many thanks!

 

Hi There,

I am trying to set up an automatic response email and I want to set it up so that when a certain email is sent to us containing certain text, that trigger and automatic email (that I have made) to be sent and to solve the ticket, How do i go about doing that?

Hello Customer care team!

I am following the steps to set start setting up SLA's but I don't seem to have it? Maybe my level of access?

Please see above where Business rules > Service level agreements. is missing, 
Please inform me as to why? A little new to setting up here, 

Many thanks!