Jahn Bronilla

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Hi Lisa Kelly, I just learned that an agent won't be able to redact any ticket content natively from chat if they don't have chat permission/access. Apparently, it's not included on list mentioned ...

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• Jahn Bronilla
• Creación 29 de septiembre de 2023 02:41
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing administrative access to all Explore dashboards

Wohooo! Nice one.

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• Jahn Bronilla
• Creación 28 de septiembre de 2023 13:31
• 3 votos

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Kolten Kittleson Lisa Kelly Chris Sos - FYI that an agent cannot redact ticket message or attachment natively if the channel is Chat. Workaround is you need to add Chat access under Roles and Acces...

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• Jahn Bronilla
• Creación 28 de septiembre de 2023 13:28
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Agree with Ollie as there are wasted space in the new Customer Profile Page specifically in Customer Details.James Hanley Brett Elliott - if we can possibly take a look on this so we can maximize t...

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• Jahn Bronilla
• Creación 27 de septiembre de 2023 01:39
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing new visibility restrictions on tickets requested by agents

Hello Alina Wright - question for you please given that this is affecting Side Conversation tickets which was raised by an agents to our internal group (private).They can no longer have the access ...

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• Jahn Bronilla
• Creación 26 de septiembre de 2023 23:39
• 0 votos

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. Why do I see "Download failed" when exporting a report in Explore?

Leigh KELSEY fortunately, it's been resolved already on my end.

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• Jahn Bronilla
• Creación 26 de septiembre de 2023 00:34
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Inbound Emails Suspended

Hey Dave Bour - worth to check this article relating to Understanding and managing suspended tickets and spam

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• Jahn Bronilla
• Creación 11 de septiembre de 2023 05:14
• -1 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. New Ticket sound notification

Mark Naje - there is no native way in doing this in Zendesk and you can actually up vote on this thread Notification Sound for Zendesk.As an alternative you can try using this chrome extension Noti...

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• Jahn Bronilla
• Creación 29 de agosto de 2023 03:37
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Bulk form condition update

Hey Yoram, as a workaround you can do the below instead. Your trigger will fire on different forms you have within your instance. 

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• Jahn Bronilla
• Creación 28 de agosto de 2023 02:30
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Ticket fields not saving when changing ticket status

Hi Fiona Grime - best to check first if there a trigger firing to remove those changes from the ticket field.Best to start in checking the Ticket Events to see what might happen. 

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• Jahn Bronilla
• Creación 25 de agosto de 2023 04:07
• 0 votos