
Jahn Bronilla
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Actividad total462
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen3 usuarios
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Votos35
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Suscripciones186
Resumen de la actividad
Última actividad de Jahn Bronilla-
Jahn Bronilla hizo un comentario,
Hi Lisa Kelly, I just learned that an agent won't be able to redact any ticket content natively from chat if they don't have chat permission/access. Apparently, it's not included on list mentioned ...
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Jahn Bronilla hizo un comentario,
Wohooo! Nice one.
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Jahn Bronilla hizo un comentario,
Kolten Kittleson Lisa Kelly Chris Sos - FYI that an agent cannot redact ticket message or attachment natively if the channel is Chat. Workaround is you need to add Chat access under Roles and Acces...
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Jahn Bronilla hizo un comentario,
Agree with Ollie as there are wasted space in the new Customer Profile Page specifically in Customer Details.James Hanley Brett Elliott - if we can possibly take a look on this so we can maximize t...
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Jahn Bronilla hizo un comentario,
Hello Alina Wright - question for you please given that this is affecting Side Conversation tickets which was raised by an agents to our internal group (private).They can no longer have the access ...
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Jahn Bronilla hizo un comentario,
Leigh KELSEY fortunately, it's been resolved already on my end.
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Jahn Bronilla hizo un comentario,
Hey Dave Bour - worth to check this article relating to Understanding and managing suspended tickets and spam
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Jahn Bronilla hizo un comentario,
Mark Naje - there is no native way in doing this in Zendesk and you can actually up vote on this thread Notification Sound for Zendesk.As an alternative you can try using this chrome extension Noti...
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Jahn Bronilla hizo un comentario,
Hey Yoram, as a workaround you can do the below instead. Your trigger will fire on different forms you have within your instance.
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Jahn Bronilla hizo un comentario,
Hi Fiona Grime - best to check first if there a trigger firing to remove those changes from the ticket field.Best to start in checking the Ticket Events to see what might happen.