Jahn Bronilla
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Actividad reciente de Jahn Bronilla-
Report on Agent Status in Messaging
In messaging you can actually Create custom unified agent statuses which is great but the thing is you won't be able to get report for this in Explore which is quite frustrating.Workaround is to g...
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Scheduled Delivery - Report
Related to this post What happens if a scheduled dashboard delivery is set for the 31st?We used to send end of month report which is currently set every 31st of the month but the problem is per pos...
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Why applications only reflect under Ticket Level and not under User Level
RespondidaCurrently we have couple of applications installed in our Zendesk Instance which is great but I have noticed that it's not showing under User Profile and only under Ticket Level?Is there a way that...
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Outbound calls that went to customer's Voicemail
Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagged as Completed Outbound Calls but we are trying to splice the data if we can...
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1 end user email address under multiple brands
Hello Team, need your expert advise or if you can share your best practice on how you allocate and differentiate end users in Zendesk with 1 email address only but under 3 different brands.Example:...
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Side Conversation Ticket Update using Macro
Currently we can create side conversation ticket using macro but apparently there's no native way to update existing side conversation ticket using macro.Hope we can get this feature ASAP. Thank you!
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Updates in Chat Widget
Hello Team, Is this something we can do in Chat Widget? We want to provide pretty much an update to our customer via Live Chat widget prior to engaging in a chat?See below sample:If this is somethi...