Kurtis

The majority of our users are contacting via mobile so the most of our images are sent in standard HEIC. My team all use windows so it is becoming a major problem having to request images in a different format just to view, prolonging the customer journey. 2023, and this thread began in 2019, how soon will this feature likely become available? Alternatively we may need to look at different solutions with other service providers

Hi there,

I am trying to create a report in explore to export. However I need to include the first email (the actual contact) as a field that I can export also. I have experiencing using Microsoft dynamics in which I would extract all raw data and have the first mail message contents though I am struggling to see how this is possible in Zendesk.

Can anyone help me?

Thank you