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Максим Насон's Avatar

Максим Насон

Incorporación 30 sept 2022

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Última actividad 21 ago 2024

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25

RESUMEN DE LA ACTIVIDAD

Última actividad de Максим Насон

Максим Насон creó una publicación,

Publicación Q&A - Help center and community

Hi 1263169183150 

Maybe you have information on how to implement the functionality of minimizing a tab by clicking on it again, because now I am faced with the situation that if a tab is open on the page, it is impossible to minimize it.

 

I use this HTML code


  вкладка 1
  вкладка 2
  Вкладка 3



  вкладка 1
 

Тест вкладки 1.




  вкладка 2
 

Тест вкладки 2.




  вкладка 3
 

Тест вкладки 3 .


Publicado 21 ago 2024 · Максим Насон

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Максим Насон hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi Ifra Saqlain

Hi

Why is it that when I try to add code to an article, instead of a class with buttons, the code just changes to a space like on the screenshot?

Ver comentario · Publicado 25 dic 2023 · Максим Насон

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Максим Насон hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi! Ifra Saqlain

If it is possible to display tab functionality in the copenhagen theme ?

 

 

Ver comentario · Publicado 18 dic 2023 · Максим Насон

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Максим Насон hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

It would be just great to be able to initiate proactive conversations based on events in the CRM.
I think this would be relevant to all zendesk users in the financial industry, and it would provide a lot of value to zendesk customers 

Ver comentario · Publicado 10 oct 2023 · Максим Насон

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Максим Насон creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi team!

I find it a very interesting idea to add to macro actions the ability to attach tickets to an incident or problem ticket.

In this case, when incidents occur, it will be much easier for users to manage tickets without much trouble.
I think it would be very useful for all zendesk users, besides I think this idea for functionality lies on the surface. 

Publicado 20 sept 2023 · Максим Насон

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Максим Насон hizo un comentario,

ComentarioHow to solve general issues with the account

Hi!
We have a question, we have problems with zendesk both at remote work and in the office, in the office we did a significant upgrade of network equipment, but it did not really fix the situation.

Does it matter the number of tickets and information that are stored on our files, as we have more than 3.5 million tickets and related information to them?

Ver comentario · Publicado 28 abr 2023 · Максим Насон

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Максим Насон hizo un comentario,

ComentarioViewing and using dashboards

Hi community!

And what about the historical reporting on the status of agents, as I understand it will be implemented as part of the functionality described above?

Ver comentario · Publicado 26 abr 2023 · Максим Насон

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Максим Насон creó una publicación,

Publicación Feedback - Admin Center

Hi Community!
It would be nice to have a feature like creation of automation rules in which you can configure the number of minutes after which the rule will be triggered.

I think it would help optimize a lot of processes for your users and increase their satisfaction.)

Perhaps now there are alternatives to this functionality?
Are there any plans to implement this?

Publicado 25 abr 2023 · Максим Насон

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Максим Насон hizo un comentario,

ComentarioBuilding reports

Hi, we have a need to see tickets, in which after the ticket was given the status solved, the agent leaves a comment,
I tried to unload them using the formula 
IF ([Ticket status on update - unsorted] = "solved")
AND [Open Comment] = TRUE
THEN [Ticket ID]
ENDIF
But it doesn't work, how can I do it?

Ver comentario · Publicado 24 abr 2023 · Максим Насон

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Максим Насон hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

+1 to this post, it would be great to be able to do this calculation, it would help us in building a more accurate reporting.

 

Ver comentario · Publicado 30 mar 2023 · Максим Насон

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