Amar Taggar

+1 we have faced the same issue, 

If anyone has a solution please share. 

Hey Team, I am trying to use this “Using a Liquid markup case statement to dynamically change the text based on a dropdown field's value” 

It works with a regular drop down just fine, but our use-case needs it to work with a cascaded dropdown field. Can someone help me on how to use it? 

It works with regular drop down like “XYZ”

It doesn't work with “XYZ::ABC”, I even tried with just "ABC". Any ideas on how to do this? 

@... Any idea when this will get implemented? 

Very well put together!! and can agree with each and every point. This Integration needs major TLC and it is by far the hardest integration I have used with Zendesk, quite hard to troubleshoot when things break.