Jeremy Browne

Would it be possible for me to set the "Tickets created - Hour" to a particular timezone? We have certain groups of agents operating in certain time zones; so it would be great if I could build this report relative to the timezone for the groups I've filtered down to.

If not possible, what sets the timezone for the "Tickets created - Hour" column?

+1

I couldn't upvote this one enough. We use Zendesk with multiple brands configured and it would be great if I could filter the dashboard view to be specific to a brand.