Jeremy Kendall
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Última actividad de Jeremy Kendall-
Jeremy Kendall hizo un comentario,
I usually move my labels to be inside the viz (if possible). Or move the legend to the top or bottom, and elongate the report up/down.
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Jeremy Kendall hizo un comentario,
Select the Table visualization type. Add a date filter. Add a date field to the Rows section ("Ticket Created - Week" or "Ticket Created - Year and Week"). Add the metrics "D_COUNT(Tickets)" and "...
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Jeremy Kendall hizo un comentario,
I need guidance on how to update my work in order to accommodate the following restrictions: "If a report has more than 50,000 rows, results are truncated at the first 50,000 rows. Rows that are p...
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Jeremy Kendall hizo un comentario,
+1I need this functionality as well for reporting on multi-select custom fields.
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Jeremy Kendall hizo un comentario,
That is great to know! Unfortunately, I cannot use the "Chat: Messaging" dataset in Zendesk Explore because it (for some reason) doesn't have any of our custom fields.
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Jeremy Kendall creó una publicación,
Tracking back-and-forth time in Messaging tickets
RespondidaThe chat transcripts from Messaging tickets display the timestamp for each message. However, the ticket's metrics are only determined by ticket events, and the entirety of a chat transcript only cr...
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Jeremy Kendall hizo un comentario,
Ahmed Zaid Thanks for your response! I am familiar with these metrics. The problem is that, if a customer has an advanced issue, we changed the ticket interaction from Messaging to Email in order t...
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Jeremy Kendall creó una publicación,
Tracking back-and-forth time in Messaging tickets
The chat transcripts from Messaging tickets display the timestamp for each message. However, the ticket's metrics are only determined by ticket events, and the entirety of a chat transcript only cr...
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Jeremy Kendall hizo un comentario,
+1 to this. I'm an admin. If I can't see every report and dashboard, I don't know who might be consuming dated/wrong information, and I can't correct it! This doesn't seem like a difficult fix. Jus...