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Naomi Watnick's Avatar

Naomi Watnick

Incorporación 02 ago 2022

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Última actividad 28 mar 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Naomi Watnick

Naomi Watnick hizo un comentario,

ComentarioTriggers and automations

Andrei Kamarouski - Question, if I have additional conditionals that I need to add in the "ANY" section, would you recommend I just leave out the 'Ticket | Is | Created' or 'Ticket | Is | Updated' conditions? - or is there a way to have two separate "ANY" sections in a trigger now? I had thought this was in the works a while ago.

Ver comentario · Publicado 28 mar 2023 · Naomi Watnick

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Naomi Watnick hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

Ah - Ok. Thank you Prateek Chhetri

Ver comentario · Publicado 05 oct 2022 · Naomi Watnick

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Naomi Watnick hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

Thanks Prateek Chhetri - I have the ability to set an internal comment when the ticket gets unassigned by the "Out of Office" app. I'd like to make the internal comment more relevant so the teammate picking up the ticket knows quickly who's ticket it was. Going through ticket events is not a solution. Suggestions?

Ver comentario · Publicado 03 oct 2022 · Naomi Watnick

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Naomi Watnick hizo un comentario,

Comentario de la comunidad Feedback - Apps and integrations (Platform)

Hi Friends 👋 - Is there any way we can have the app expose who the previously Assigned Agent was in the ticket? We're able to utilize a custom target and add an internal comment stating the ticket was set to Open due to the previous agent being unavailable via the "Out of Office" app... but, we are unable to say who the previous agent was. 

I've tried reordering the triggers, but things seem to happen out of order and I can never get to a state that captures who the agent was right before it gets unassigned. 

Ver comentario · Publicado 01 oct 2022 · Naomi Watnick

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Naomi Watnick hizo un comentario,

ComentarioTicket basics

Thanks @.... I'll reach out to my colleague as I was told it was only supposed to be in our sandbox environment. Also, can you please give me access to the link you provided in the last comment? Thank you.

Ver comentario · Publicado 25 ago 2022 · Naomi Watnick

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Naomi Watnick hizo un comentario,

ComentarioTicket basics

Our UI recently changed and we now have big bold status "buttons" any view. When I do a search and use the filter drop-down, when I add a Status to filter by, the search string adds: custom_status_id:4416756

We also now suddenly have "Status category" as well as "Ticket status" in views. How do I find out more information on these? And if "Status category" is the old "Ticket status", how do I create a search string for it?

Thanks!

Ver comentario · Publicado 24 ago 2022 · Naomi Watnick

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Naomi Watnick hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

+1

We've experienced this too! Brett Bowser do you have any info on this? Thanks!

Ver comentario · Publicado 02 ago 2022 · Naomi Watnick

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