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Douwe

Incorporación 20 mar 2024

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Última actividad 06 feb 2025

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Douwe hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Scratch that, ctrl + backspace still deletes the entire previous sentence.

Ver comentario · Publicado 06 feb 2025 · Douwe

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Comentario de la comunidad Feedback - Ticketing system (Support)

I second the issues put forth by Stephanie Schober. To properly read and take information from the side conversation and its title, it's often necessary to widen the context panel which again becomes the default when switching to another ticket, where we need to narrow it again.

 

The ability to use ctrl + backspace to delete the previous word is much appreciated though (it used to delete the entire previous sentence in side conversations).

Ver comentario · Publicado 05 feb 2025 · Douwe

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ComentarioManaging your email

A user is generating a lot of tickets from different (common) domains, but with similar words/names in the local part before the @domain.

Is there a possibility to reject or suspend tickets based on words contained in the local part? We are already suspending tickets based on subject text by using triggers, but email adress doesn't seem to be an option in ticket triggers. Thanks!

Ver comentario · Publicado 20 mar 2024 · Douwe

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