Zac
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Resumen de la actividad
Última actividad de Zac-
Zac hizo un comentario,
Oops! I totally misread your original post. Time for more coffee! That makes sense and I hope we can get a good solution to it down the road. I'm glad you found a workaround to it in the near term....
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Zac hizo un comentario,
Hi Samuel, You can configure the "top" level field when configuring the actual ticket field. It is not configurable in the conditions on a form since it's not actually a field that's conditioned on...
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Zac hizo un comentario,
Hi all, These release notes indicate that this functionality is being developed and is releasing to EAP soon: https://support.zendesk.com/hc/en-us/articles/360036085754-Release-Notes-Through-2019-0...
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Zac hizo un comentario,
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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Zac creó una publicación,
[Out of Office App] Allow Team Leads to Change Agent Status
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
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Zac hizo un comentario,
Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...
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Zac creó una publicación,
Answer Bot for Web Widget - Tracking Ticket Reopens
Hi all, Curious if there are any creative solutions within the community for tracking ticket opens following an Answer Bot inquiry in the Web Widget. All solves come in from an anonymous user, so i...
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Zac hizo un comentario,
Hi Brett, Thanks a bunch! I also submitted some other feedback about Answer Bot over the Product Feedback section... would be glad to know if someone was able to take a look at it! -Z
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Zac hizo un comentario,
Hi all, When the user first types in a question to Answer Bot, it does not appear to actually open a ticket as indicated by this phrase: The end user enters their question in the text box. They ca...
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Zac hizo un comentario,
A quick update from us: we have a site that would benefit greatly from the enhanced customer experience enabled by Chat, but we are constrained by the widget loading time and cannot install the wid...