Zac
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Última actividad de Zac-
Zac hizo un comentario,
Oops! I totally misread your original post. Time for more coffee! That makes sense and I hope we can get a good solution to it down the road. I'm glad you found a workaround to it in the near term....
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Zac hizo un comentario,
Hi Samuel, You can configure the "top" level field when configuring the actual ticket field. It is not configurable in the conditions on a form since it's not actually a field that's conditioned on...
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Zac hizo un comentario,
Stephen Belleau I was actually thinking of something similar - limiting search scope for KC by label or section, based on some attribute of the ticket such as Ticket Form, Group, or a custom field....
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Zac hizo un comentario,
We see it as probably working as an account-wide configuration. However, we find that we prefer to make user level tweaks in almost all cases wherever it's made possible in the product. If you allo...
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Zac hizo un comentario,
Hi Ryan, We would expect it to have its own brand search configuration. Would love to communicate at a private level to share more details of our use case. We actually have a lot of feedback over t...
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Zac hizo un comentario,
This is pretty cool. Does it also impact Knowledge Capture search and Answer Bot for Agents? I can see this being more useful for our agents than for our customers.
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Zac hizo un comentario,
Hi all, These release notes indicate that this functionality is being developed and is releasing to EAP soon: https://support.zendesk.com/hc/en-us/articles/360036085754-Release-Notes-Through-2019-0...
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Zac hizo un comentario,
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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Zac creó una publicación,
[Out of Office App] Allow Team Leads to Change Agent Status
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
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Zac hizo un comentario,
Thanks for the recommendation here Pedro. It's ONE workaround but really doesn't provide the feedback in the moment / in-experience. So while it helps maintain data integrity, it doesn't give the a...