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Vicky

Incorporación 15 nov 2022

·

Última actividad 05 may 2023

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12

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10

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RESUMEN DE LA ACTIVIDAD

Última actividad de Vicky

Vicky hizo un comentario,

ComentarioTicket basics

We tried the Agent Workspace.  We support via Email, not Chat.  My team hated it and complained A LOT.  I have since switched us back.  These are some of the complaints:

  • Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
  • Last reply is not on top
  • New view is useless when a customer sends long messages, have to scroll and look for the top of the message
  • Can’t switch between Public and Internal note - have to copy/paste
  • Editing widget prevents quick edits using markup
  • Formatting line takes up space - this is expensive real estate on a small laptop screen
  • Interface does not update automatically when a new message comes in - have to refresh
  • Don’t see reply after submitting it; have to refresh

Ver comentario · Publicado 27 abr 2023 · Vicky

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