Glen Schneider
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Última actividad de Glen Schneider-
Glen Schneider hizo un comentario,
Silly question but how can you just solve a ticket in guided mode without adding a reply? We get tickets sometimes that just contain an attachment and we don't need to reply.
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Glen Schneider hizo un comentario,
It is now Monday 9th I still don't have this in either of my enterprise tenants... Any idea when this will hit us?
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Glen Schneider hizo un comentario,
Do we have to wait for this to be turned on? I am on Enterprise and I am still only getting 12/8 views?
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Glen Schneider hizo un comentario,
Hi Dave,Thank you for the reply.I found we have an inactive trigger which adds it from a macro see the screenshot. We also have an automation that runs to remove the don't self-assign tag.Seems lik...
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Glen Schneider creó una publicación,
Force assignee only if blank
Hi, We have a trigger set up in our system to stop tickets from becoming unassigned in our system as this could lead to a poor customer experience. The trigger is attached. This trigger annoys my a...
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Glen Schneider hizo un comentario,
I recently installed the Jira plugin. I would do this via Jira in their Add-ons section as it does all the set up for you and makes things a lot faster.Once done you can then configure workflows. Y...
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Glen Schneider hizo un comentario,
Hi Anne,Thanks for the speedy reply. Pretty confident we already have a button to include the form detail when creating a side conversation.I think my request is probably more of a feature request ...
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Glen Schneider hizo un comentario,
Hi, Is there a way to set the priority of a side conversation when creating one? We often have an Urgent ticket which might need another team but when we create a side conversation for them it defa...
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Glen Schneider hizo un comentario,
Hi Dave, Thank you for the reply. The ticket is created into an earlier team that might go through 5 different values for the enquiry status before its moved to this team. But this team might take ...
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Glen Schneider creó una publicación,
Explore - Number of tickets per day from a field value
Hi, I need to create a report showing when a ticket has changed a value in a custom field from any other value to a specific value.I.e Ticket 12345678Enquiry status = Sales enquiry or Lost contact ...