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Tom Weinstock's Avatar

Tom Weinstock

Incorporación 27 jun 2022

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Última actividad 09 ago 2023

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Última actividad de Tom Weinstock

Tom Weinstock hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It's been more than 3 years since this issue was raised.  Where's the urgency?!  This is an absolute need!  Not a "nice to have" - it is a need!  It seems like something that would be pretty simple to fix.  

Ver comentario · Publicado 09 ago 2023 · Tom Weinstock

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Tom Weinstock hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi @Scott Allison,

Great news!  PDFs for sure.

Thanks,

Tom

Ver comentario · Publicado 08 ago 2023 · Tom Weinstock

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Tom Weinstock hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

The hbs files are accessible via the Guide Admin in the Help Center.  You will need to "customize" your Help Center.  Keep in mind, that in doing so, you will not get updates to your specific help center template...assuming it's a canned version (Copenhagen theme) like ours.

Search on Zendesk on how to make changes to the help center template.  Keep backups of the original code in case you need to undo something.

Hope this helps.

Ver comentario · Publicado 19 dic 2022 · Tom Weinstock

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Tom Weinstock hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

John Baldwin

Everything I did is in the screenshot above and the link to the jQuery that I am using for the call to grab the status from JSON.  Download the picture I attached and view it expanded.  Should help better explain.

Tom

Ver comentario · Publicado 19 dic 2022 · Tom Weinstock

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Tom Weinstock hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

I was able to remedy this with custom JavaScript.  The requests API has the correct hold status, so I used a JSON call to grab that status and then used it to manipulate the requests page so that it displays correctly.  If anyone is interested, here's how I did it.  Back up your original code before making any changes.

Add this the document_head.hbs file:  

Ver comentario · Editado 01 ago 2022 · Tom Weinstock

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Tom Weinstock hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Agree with everyone above...please get this out there.  Is there an ETA yet?  Last word from Zendesk appears to be from February 2022.  

Ver comentario · Publicado 28 jul 2022 · Tom Weinstock

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Tom Weinstock creó una publicación,

Publicación Feedback - Help Center (Guide)

Was this functionality omitted on purpose and, if so, why?...or was it an oversight? 

I am able to get all of the other data I need via an API integration that I built, except for this one piece.  Article views...the number of views and who the end-user is that's viewing the article would be hugely beneficial to our company...and I am sure to many other companies as well.  This would allow us to better understand where we're gaining traction and where we can improve.  As far as I'm concerned, anything that is reportable in Explore should be available through the API. 

Thanks!

Tom

Publicado 25 jul 2022 · Tom Weinstock

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Tom Weinstock hizo un comentario,

ComentarioSetting up Zendesk Guide

I created a user segment and tag with the same name..."validated_user" and added the tag to an organization.  This allows me to not only lock down the help center, but allows me to, essentially, approve new users.  I approve them by adding the tag to their organization.  One big problem though.  Chat (messaging).  Even though the help center page was restricted for my test account, I was still able to start a chat and open a ticket.  Seems like a little hole in the user segment security.  Thoughts?

Ver comentario · Editado 29 jun 2022 · Tom Weinstock

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