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Claudia L's Avatar

Claudia L

Incorporación 24 mar 2023

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Última actividad 18 jul 2023

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Última actividad de Claudia L

Claudia L hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi any updates on this request ? we are having to dowlaod documents and vocal messages to read/hear them, how can we just listen to them without dowling it ?

Ver comentario · Publicado 30 mar 2023 · Claudia L

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Claudia L hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi, the dashboard is so confusing, there are still notification of tickets that are resolved which they do not need attention for. The agent should be able to choose which notification they would want to keep as reminder and with a X check close the ones that are no more accurate. As per this article https://support.zendesk.com/hc/en-us/articles/4408882039450-Working-with-tickets- we should be seeing only notification for New or Open status ticket but we are seeing them as well for the Solved tickets .. What is the rule exactly of the dashbord notification ? Thank you, claudia

Ver comentario · Publicado 30 mar 2023 · Claudia L

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Claudia L hizo un comentario,

ComentarioTicket basics

Hi, Why is the app fiels in french and english mixed up together ? 

Ver comentario · Publicado 24 mar 2023 · Claudia L

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