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Sara Anthony's Avatar

Sara Anthony

Incorporación 28 nov 2022

·

Última actividad 03 oct 2024

Program Manager @ Bynder

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82

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35

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30

RESUMEN DE LA ACTIVIDAD

Última actividad de Sara Anthony

Sara Anthony hizo un comentario,

ComentarioUsing AI agents for messaging

Is there a way to access the older unresolved answers then, or not? Where does this information go once seven days have passed?

Ver comentario · Editado 23 jul 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Feedback - Zendesk AI and automation

this would be something our team would use and find very helpful as well!

Ver comentario · Publicado 23 jul 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

I am a bit shocked that this is not information that we can access in our analytics - is there a status on this feature?

 

Ver comentario · Publicado 21 jun 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Q&A - AI and automation

have there been any other updates on this?

Ver comentario · Publicado 18 jun 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Eugene Orman  I am looking into this as well for our dashboard to help maintain updated content - however  I see you referenced the data set - and I know I recently received communication from zendesk saying that the data set is going to be phased out. Can you provide another work around to creating a dashboard that shows a list of articles and the date they were last edited. thank you!

Ver comentario · Publicado 17 may 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I wanted to check and see if this is live yet as it was requested back in 2020 and we would really love to see the product roadmap for this year. Will there be a webinar similar to 2023?

Ver comentario · Publicado 20 mar 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Elaine thank you for the additional information I did this however  i was given this error multiple times.

Ver comentario · Publicado 15 mar 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Following up to Francisco's question - how do you bulk delete  old posts in community? 

 

Ver comentario · Publicado 15 mar 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Thank you Elaine.   I tried that but I cannot find where I input the custom formula 

 

Ver comentario · Publicado 08 mar 2024 · Sara Anthony

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Sara Anthony hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Thank you Elaine I am pretty familiar with the analytics and dashboards but I have yet to find out if there is a way that I can pull a report of articles that contain a certain phrase that is in the body of an article not an article title. 

Ver comentario · Publicado 07 mar 2024 · Sara Anthony

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