Kevin Froleiks
-
Actividad total51
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos22
-
Suscripciones13
Resumen de la actividad
Última actividad de Kevin Froleiks-
Kevin Froleiks hizo un comentario,
Also using the text back feature but would prefer if we didn't have this robotic voice and could replace it with a custom greeting like the rest of the IVR menu.
-
Kevin Froleiks hizo un comentario,
What does the "default" option for IVR keypress actually do?
-
Kevin Froleiks hizo un comentario,
Is there a reason why some replies to our agents also get flagged as spam? I just unsuspended several tickets and some of them were replying to a response from one of our reps.
-
Kevin Froleiks hizo un comentario,
Karen Hynes can we get a timeline or ETA on this? We're almost at the end of yet another quarter without this feature.
-
Kevin Froleiks hizo un comentario,
Karen Hynes is it possible to sign up to test out this feature? We have some immediate needs to implement and would be more than happy to help move things along.
-
Kevin Froleiks hizo un comentario,
Is it possible to have every ticket created through the slack api to be private comment? We wouldn't want any of the info submitted to be customer facing.
-
Kevin Froleiks creó una publicación,
It would be great if we could limit agent visibility for things like seeing other agents status on talk/chat
No planeadaBasically what I'm looking for is a way for agents to see if there is a queue, but not be able to see if their peers are available, away, etc. Basically to cut down on people who watch for that and...
-
Kevin Froleiks hizo un comentario,
Pedro Rodrigues (opservator.com) thank you for the reply. I checked and the webhook is active. Request method PUT Request format JSON I am an admin but it does say "basic authentication" not ...
-
Kevin Froleiks hizo un comentario,
What am I doing wrong here? Any insight? I just want to add "Action Required" to the subject line for certain situations. I set up the conditions to only apply to specific tags associated with indi...
-
Kevin Froleiks hizo un comentario,
It's now mid February 2023, are messaging sounds going to be available this month?