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Timothy Bogart

Incorporación 22 jul 2022

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Última actividad 28 nov 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Timothy Bogart

Timothy Bogart hizo un comentario,

ComentarioMore integrations

We would like to see meeting invites in Zendesk.  Thanks

Ver comentario · Publicado 28 nov 2023 · Timothy Bogart

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Timothy Bogart hizo un comentario,

ComentarioMore integrations

Is teams integration required to see meeting invites?  Seems odd, as they come thru normal email channels typically.  Thanks

Ver comentario · Publicado 27 nov 2023 · Timothy Bogart

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Timothy Bogart hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

Hello - the example seems truncated - it states in the email 'either link below', but ends with 'here is a reminder of what the ticket is about:'

Shouldn't another {{}} be inserted here to get another link?  Perhaps ticket.description?

Thanks

Ver comentario · Publicado 01 jun 2023 · Timothy Bogart

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Timothy Bogart hizo un comentario,

ComentarioSetting up Agent Workspace

Is there any way to get the editor for comments to just treat everything as plain text?  Having to mark as a code block every time we cut and paste from a product log is a real pain.  Thanks

Ver comentario · Publicado 07 abr 2023 · Timothy Bogart

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Timothy Bogart hizo un comentario,

ComentarioTicket customization

Splendid!

Ver comentario · Publicado 09 mar 2023 · Timothy Bogart

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Timothy Bogart hizo un comentario,

ComentarioTicket customization

Should look for a Ticket status - not Status Category.

 

Ver comentario · Publicado 03 mar 2023 · Timothy Bogart

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