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Evy H.'s Avatar

Evy H.

Incorporación 07 jun 2024

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Última actividad 23 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de Evy H.

Evy H. hizo un comentario,

ComentarioTicket customization

What I am reading about creating ticket forms primarily seems to be focused on what a customer would fill out. We largely get phone calls, so I am interested in creating a ticket form for the agent answering the form to fill out as a way to prompt them to gather specific information into the ticket. Is there a way to do that? 

Ver comentario · Publicado 23 ene 2025 · Evy H.

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Comentario de la comunidad Feedback - Voice (Talk)

+2 the ability to configure pop ups with context based on what phone number the caller has called or organization they are in

Ver comentario · Publicado 07 ene 2025 · Evy H.

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Evy H. hizo un comentario,

ComentarioSetting up and using Text

this talks about creating the numbers. how do you send a text message?  We have multiple phone numbers, one for each of our locations. How do we choose a specific number that the text will come from? 

Ver comentario · Publicado 22 nov 2024 · Evy H.

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ComentarioSetting up Talk

I hAve 2 opportunies for a ccustomer to lhave a vm.

Press 5 to leave a vm. Pressing 5 gIves them immediate beep. How can i haverage them hear a rrecording where they hear. Leave your name ais reasin for your call vs jjust a beep?

 

The 2nd time they get a vm is when no agent aanswers. On that ooption i do hAve them hearing to lleave details about why they are callng.i

Ver comentario · Publicado 21 nov 2024 · Evy H.

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ComentarioSetting up and using Text

I

I'm ccurious if i can use our current talk numbers and send text mmessages from them. Right now, all our text mmessages come from our toll free number.

 

If im reading this article ccorrect, it sseems i hAve to ccreate a text number.

Ver comentario · Publicado 07 oct 2024 · Evy H.

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Evy H. hizo un comentario,

ComentarioSetting up Talk

does zendesk have a call feature on their app

 

Ver comentario · Publicado 25 jun 2024 · Evy H.

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ComentarioSetting up Talk


I see you can recv calls but By doing this can you make calls from the app on an android. 

 

Ver comentario · Publicado 25 jun 2024 · Evy H.

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