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Vitória

Incorporación 24 jun 2022

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Última actividad 09 sept 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Vitória

Vitória hizo un comentario,

ComentarioMeasuring success
Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open tickets for internal IT service (e.g) are not able to rating CSAT survey. For this use case, is there any way for agent (requester) to rating another agent (assignee) for internal use case? Tks
 

Ver comentario · Publicado 07 sept 2022 · Vitória

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Vitória hizo un comentario,

ComentarioMeasuring success
Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need or app? Word SUPPORT is very old fashioned and we want to replace to another one . According to support, it`s not possible. Is it true? Tks!
 

Ver comentario · Publicado 02 sept 2022 · Vitória

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Vitória hizo un comentario,

ComentarioMedida do sucesso

Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

Ver comentario · Editado 24 jun 2022 · Vitória

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