Hostmost Engineering (S) Pte Ltd

Hi, an agent leave and have a hundreds of tickets he leave as a requester. We have no way to switch it over to the group or to any other agent in bulk. It is so annoying because we cannot cancel the agent license because of the requester tickets. Would Zendesk work on this task since it is something that people are asking since 5 yrs back! Really, the ROI is negative! 

No wonder! Zendesk does have many unsolved issues and too many pain points. 

Hi, there are so many companies are using machine auto reply for some important work like Microsoft will generate auto reply for a reset password. Zendesk should give us an allow list for accepting auto generated mail. We also has some work with Station that they will auto generate a login password for engineer to further access the system, but all these are being suspended by Zendesk and only admin can release or recover it. This is very inconvenience since engineer could work 24/7 while Admin only during office hour. Pls consider to import this issue. My request is too allow receive of auto mail by a domain allow list. 

Hi, we also face the same issue. Client (user) will change the subject once the case is at another status.... like when it become an order from any enquiry. Client will change the subject, but Zendesk keep put it back with the old subject. Then our client always can't find our reply thru searching with their expected new subject. Could Zendesk has an alert to show incoming mail has subject change, so the agent can have a choice to change it for the user by checking inside the original email. Many of our users has this issue with us using Zendesk. 

After talking about the printing on side Conversation for a few years since 2020, does Zendesk finally has this printing function to offer? I found the the Print Ticket History App at the market place but it sucks! Search any ticket will always fail. Any clue to share? 

Zendesk suspended all automatic respond email but there are many of these kind of tickets nowadays and Zendesk should allow the possibility to white list whatever needed for the business. The other problem is Zendesk have some suspended ticket under this category not able to recover even by manual. All data gone and not recoverable. The same was received in outlook and we confirm data are there. We reach out to support but no reply. Zendesk support is not helpful. We feel helpless in many cases.

Yes, this is very important, but Zendesk seems never think about that the message exchange needs to be used as a legal document. 

We need exact day/month/year. We cannot wait 7 days later to get the proper date printing. 

We come back to refresh this complain again. It is so frustrated that Zendesk just merge 2 tickets from different clients based on the backend message-ID. It made our agents so frustrated and unhappy and feel helpless! 

Such unexpected new message merged to the ticket also not removable, but how can we talk to 2 customers and share all confidential business information. 

Zendesk should seriously consider this problem and find a solution. 

We don't care what RFC standard it is, Zendesk can always do an extra mile to stop this unexpected merging. It is easy by just adding more criteria for merging...like taking consideration of a message from a different party + Subject is different. 

There are so many outlook users they like to just duplicate from the same email by just changing the email address to send, or even just have a small change on the subject or modify a bit of the contents to send multiple email. We did the same when we are using outlook. 

Either not merging until all criteria met and /or give us the choice to say Yes or No to merge when there is such a doubt happening. 

Yes, pls don't merge the ticket just base on the Message-ID, there are so many people using outlook like to duplicate the same ticket that bear the same message ID to send their mail. Finally, all these mail from different parties are merged together and we have no way to unmerge it. So frustrated. Zendesk should let us to choice to merge or not or don't merge if the sender is from a different party or the subject is different. 

Side conversation on mobile apps is extremely important. Our sales people complained so hard about missing of such function. When will your new mobile apps roll out to fulfill this requirement? Please take the request seriously!