Bailey Whitaker-Lea

Comentario oficial

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Trigger Received At

Hi everyone - Please see the latest announcement, the "is not" operator for "received at" is currently rolling out!  Thanks again for all your feedback on this, we hope it helps with your workflows. 

• Ver comentario
• Bailey Whitaker-Lea
• Editado 21 de marzo de 2023 16:12
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Multiple AND/OR conditions in Views, Triggers and Automations

Hi Marta Perez we are still considering this a top priority, but we don't have any updates to share at the moment. We are still scoping out what is possible against other priorities.  In the meanti...

• Ver comentario
• Bailey Whitaker-Lea
• Creación 3 de marzo de 2023 19:00
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow date to be cleared in triggers and automations

HI Dale Bone and Carlos Santos thanks so much for providing your feedback. We are always looking for ways to improve. While the ability to clear fields via triggers and automations isn't currently ...

• Ver comentario
• Bailey Whitaker-Lea
• Creación 3 de marzo de 2023 18:55
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Manager Visibility - Trigger Alert for tickets left open too long

Hi Kate Horner - this can be accomplished using Automations. You'll want to create conditions for X hours since the ticket was opened or updated depending on your workflow, along with any other con...

• Ver comentario
• Bailey Whitaker-Lea
• Creación 13 de febrero de 2023 16:17
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Triggers & Automations - We want your feedback!

Hi Pedro Rodrigues thank you for all the detailed feedback! These are great opportunities for the various teams at Zendesk to dig into. I'll work to route these to the appropriate PMs. In terms of ...

• Ver comentario
• Bailey Whitaker-Lea
• Creación 13 de febrero de 2023 16:09
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Please implement a way to automatically create tickets on a time period

Hi Chris Cruz - PM for Triggers & Automations here - Thanks so much for submitting your use case! While this isn't something currently on our roadmap, I've captured this use case in our feedback to...

• Ver comentario
• Bailey Whitaker-Lea
• Creación 13 de febrero de 2023 15:43
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Nicole, this functionality request actually lives with our Email team. I've made them aware of this thread and the feedback has been captured. I'm sure they will chime in here soon! 

• Ver comentario
• Bailey Whitaker-Lea
• Creación 8 de febrero de 2023 14:57
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Hi Anisha - great questions! We currently don't offer the ability to disable triggers created via the API from being viewed or edited in the UI. However, I have captured this feedback for future co...

• Ver comentario
• Bailey Whitaker-Lea
• Creación 6 de febrero de 2023 22:11
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow conditions to use all custom field types (multi-line, text, etc.)

Got it Jake Warren ! Let me dig into this a little further to figure out why that field isn't being surfaced in Automations and come back with an update. 

• Ver comentario
• Bailey Whitaker-Lea
• Editado 18 de enero de 2023 16:58
• 0 votos