Colleen Hall
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Actividad total186
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Última actividad
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Miembro desde
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Siguiendo1 usuario
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Lo siguen5 usuarios
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Votos32
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Suscripciones100
Resumen de la actividad
Última actividad de Colleen Hall-
Colleen Hall hizo un comentario,
Hi Carmelo Rigatuso,Thank you for sharing your feedback! We're working on an enhancement for workflow based statuses that restrict these ticket statuses to specific forms/groups. Please see this co...
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Colleen Hall hizo un comentario,
Hi Lisa Pacheco,It's not possible to reorder the ticket statuses in a status category at this time. If you'd like, you can share your feedback in our Product Feedback discussion. Product managers r...
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Colleen Hall hizo un comentario,
Hi Dawn Griffin, custom statuses can't be deleted currently. You can deactivate statuses that are no longer required though. Please see Activating and deactivating a ticket status.
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Colleen Hall hizo un comentario,
Hi Jordan Bogart! Do you have custom ticket statuses activated? If so, you can activate and deactivate the On-hold status from the Ticket statuses page in Admin center. Please see Activating the on...
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Colleen Hall hizo un comentario,
Hi Mistyamber Reynolds, I'm sorry to hear that you're having trouble searching for orgs in the new customer profile page! Please see the Organizations section of this article. You can click the Cus...
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Colleen Hall hizo un comentario,
Hi Jessica Strozyk and Ronald,I'm happy to share that the Groups page was updated earlier this week and you can now sort your groups by group name or the number of group members!
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Colleen Hall hizo un comentario,
Hi Cheryl Johnson,Thank you for catching that! I've updated the article with the correct spelling.
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Colleen Hall hizo un comentario,
Thanks, Rafael Santos for pointing out the duplicated information! Update: Most of the features listed in the "Coming soon" section are planned to be released during Q2! Please follow the Announcem...
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Colleen Hall hizo un comentario,
New beta for conversational commerce: Conversational commerce With conversational commerce, you can turn everyday support conversations into revenue generating opportunities. Agents will be equippe...
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Colleen Hall hizo un comentario,
Hi Ronald, Zendesk introduced an update to the Groups page last week. Groups are ordered by the most recently updated or created group. Please see the announcement for more information and follow a...