Jake Warren

1. Comunidad
2. Zendesk Suite Q&A
3. Allow Zendesk Views to pick 'JIRA Linked Issue Number' as a column.

This should be possible, we have the JIRA integration and I map over JIRA Key to a Zendesk ticket field that I created. I use this ticket field in some of my views so when looking at certain groups...

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• Jake Warren
• Creación 3 de junio de 2023 13:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Way to create trigger to email assignee when ticket solved by requester?

Hi Dave Dyson,  Thanks for assisting! Wouldn't your suggestion email the assignee every single time a ticket of theirs is solved? I'm only wanting to email the assignee with the end user (requester...

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• Jake Warren
• Creación 3 de junio de 2023 13:01
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Sorting results by metrics in a table chart format

The fact that this isn't a feature today is extremely disappointing. Salesforce classic has this basic feature. It's the equivalent of adding data filter in excel. To allow for building a report in...

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• Jake Warren
• Creación 13 de mayo de 2023 16:02
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Customizing view of Incident tickets within Problem ticket

This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...

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• Jake Warren
• Creación 1 de mayo de 2023 21:51
• 4 votos

1. Comunidad
2. Zendesk Suite Q&A
3. View for tickets where you're CC'd? (for internal employees)

Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...

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• Jake Warren
• Creación 10 de marzo de 2023 13:19
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...

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• Jake Warren
• Creación 9 de marzo de 2023 23:03
• 2 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Reporting on "Can view tickets from user's org" access

Ahmed Zaid - Sure, that would be greatly appreciated!

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• Jake Warren
• Creación 23 de febrero de 2023 10:50
• 0 votos