Thanks for your fast reply! The customisation worked from the Zopim dashboard, which is great! I just didn't see how it was going to update the wp site, but you did it by magic! :)
The Zopim plugin for wordpress allows me to link to my zopim account and install zopim on my website. However, I don't see a way to customise the widget/chat box in wordpress. I can edit this in m...