Sylvia Ta

An unsend button should be a must-have. With Zendesk replacing some communications that would typically go out from Gmail or other emailing apps, an unsend button is table-stakes to have Zendesk functionalities meet the expectations of communication tools.

We have our team send internal notes to figure out how to solve tickets, and it's too easy to accidentally send as a public note. This exposes us too easily for mistakes to be made and not a great user-experience.