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Foad Izagaren

Incorporación 02 ago 2022

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Última actividad 05 ago 2022

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Última actividad de Foad Izagaren

Foad Izagaren hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

Does the ticket need to be submitted ?

The above code works.. however the 'hello world' is static .. I would like this dynamic and to include the username / form name

Ver comentario · Publicado 05 ago 2022 · Foad Izagaren

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Foad Izagaren creó una publicación,

Publicación Developer - Zendesk APIs

Hi,

I want to pre fill the subject field with username and form name. Is this possible ? 

I have the following snippet, but have tried every iteration of placing the required placeholder to no avail.

$('#request_subject').val('hello world'); // Autofill subject

Please help 

Publicado 05 ago 2022 · Foad Izagaren

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Foad Izagaren creó una publicación,

Publicación Q&A - Apps and integrations

Hi,

Is there a way for the slack zendesk form to be customised, for example the user can select forms that exist within zendesk, rather than a generic form ?

Thanks

Publicado 02 ago 2022 · Foad Izagaren

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Foad Izagaren creó una publicación,

Publicación Q&A - Apps and integrations

Hi,

Is there a way to send a request to an end users manager for approval within Zendesk ?

We have mapped each user so that it also imports the user manager from AD in form of an email address.

Is it possible to map that to a field within a form and then use a macro / automation to email the request to ask for approval 

Thanks

Publicado 02 ago 2022 · Foad Izagaren

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Foad Izagaren creó una publicación,

Publicación Q&A - Help center and community

Hi,

Is there anyway to restrict forms in HC to certain end useres that login,

for example

A new employee / termination form can only be seen by HR End users

Network requests can only be seen by Network End users

This is so that users can only fill in the forms that they should be filling in ?

If not, is there any zendesk apps that do this ?

Thanks

Publicado 02 ago 2022 · Foad Izagaren

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