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Dave Symonds

Incorporación 13 oct 2022

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Última actividad 29 jun 2023

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Última actividad de Dave Symonds

Dave Symonds creó una publicación,

Publicación Q&A - Tickets and email

We have replies coming from Amazon  - 

  • we get an email
  • we reply
  • customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation

No such issue for all our other channels just this one.

Any help appreciated 

Publicado 29 jun 2023 · Dave Symonds

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Dave Symonds hizo un comentario,

ComentarioBuilding reports

Hi.  I want to see the number of tickets with a status of  New and Open for each day of the week what column do I use?  What date can I use?  Can I even do the two together

I  have a ticket count as the metric but I want the columns to be days of the last week.

Ver comentario · Publicado 16 feb 2023 · Dave Symonds

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Comentario de la comunidad Q&A - Reporting and analytics

Hi

Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible

Ver comentario · Publicado 01 feb 2023 · Dave Symonds

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Dave Symonds hizo un comentario,

ComentarioMeasuring success

Thanks Nara - so Solve and Resolution are the same thing

Ver comentario · Publicado 05 ene 2023 · Dave Symonds

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Dave Symonds hizo un comentario,

ComentarioTicket customization

Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger.  I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching 

Ver comentario · Publicado 03 ene 2023 · Dave Symonds

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Dave Symonds hizo un comentario,

ComentarioTicket customization

Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric?  Was there any reasoning behind that and is it likely to be expanded to allow this?

Ver comentario · Publicado 19 dic 2022 · Dave Symonds

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ComentarioBuilding reports

Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form  of custom fields and write our own app to handle it (follow ups).  The reporting functionality soooo limited.

Ver comentario · Publicado 14 dic 2022 · Dave Symonds

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Dave Symonds hizo un comentario,

ComentarioBuilding reports

Hi. 

Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag  - how do we identify the day the tag was set?

 

Cheers Dave

Ver comentario · Publicado 14 dic 2022 · Dave Symonds

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Comentario de la comunidad Feedback - Ticketing system (Support)

Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging

Ver comentario · Publicado 13 dic 2022 · Dave Symonds

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Comentario de la comunidad Feedback - Ticketing system (Support)

They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons

Ver comentario · Publicado 13 dic 2022 · Dave Symonds

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