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Dave Symonds
Incorporación 13 oct 2022
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Última actividad 29 jun 2023
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Última actividad de Dave Symonds
Dave Symonds creó una publicación,
We have replies coming from Amazon -
- we get an email
- we reply
- customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation
No such issue for all our other channels just this one.
Any help appreciated
Publicado 29 jun 2023 · Dave Symonds
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Dave Symonds hizo un comentario,
Hi. I want to see the number of tickets with a status of New and Open for each day of the week what column do I use? What date can I use? Can I even do the two together
I have a ticket count as the metric but I want the columns to be days of the last week.
Ver comentario · Publicado 16 feb 2023 · Dave Symonds
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Hi
Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible
Ver comentario · Publicado 01 feb 2023 · Dave Symonds
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Dave Symonds hizo un comentario,
Thanks Nara - so Solve and Resolution are the same thing
Ver comentario · Publicado 05 ene 2023 · Dave Symonds
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Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger. I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching
Ver comentario · Publicado 03 ene 2023 · Dave Symonds
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Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric? Was there any reasoning behind that and is it likely to be expanded to allow this?
Ver comentario · Publicado 19 dic 2022 · Dave Symonds
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Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form of custom fields and write our own app to handle it (follow ups). The reporting functionality soooo limited.
Ver comentario · Publicado 14 dic 2022 · Dave Symonds
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Hi.
Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag - how do we identify the day the tag was set?
Cheers Dave
Ver comentario · Publicado 14 dic 2022 · Dave Symonds
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Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
Ver comentario · Publicado 13 dic 2022 · Dave Symonds
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They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons
Ver comentario · Publicado 13 dic 2022 · Dave Symonds
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