Jeana

hello team,

we are very interested in the function of adding a comment to jira via zendesk ticket. Though we have found an issue that slows us a bit. Could you please let us know if it is possible to send a comment via notify button without the internal comment being duplicated into the zendesk ticket itself? As it just multiplies the amount of internal comments on the ticket? We are also interested if it is possible to change the workflow of jira ticket via the zendesk? Perhaps there is a possibility that Jira ticket will be updated to a certain status when we send a comment via zendesk? 

hi team,

If i want a ticket to be determined by language of the EU, do we need to put into the field language the role rule? For some reason all our tickets are determined to be English, even though they are in Latvian for example