Viji Hari

Hi @..., thank you! I looked at the article- it speaks to using GG as a support email address. I wanted to know if I can create a new ticket and send it to a google address instead of an individual mail ID. 

Can I add a Google group/distribution list as a Requester? If CC works, I'd assume it'd work for Requester too for the outbound email.  What happens to incoming responses?