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Yasmin Elmahdi's Avatar

Yasmin Elmahdi

Incorporación 14 jul 2022

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Última actividad 18 jul 2022

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Última actividad de Yasmin Elmahdi

Yasmin Elmahdi hizo un comentario,

ComentarioMeasuring success

Another question, 
"If you send a satisfaction survey before the ticket is solved, end users need to sign in to access it." 
so is it possible to rate/send the satisfaction survey without requiring the end users to sign in/log in to finish the survey? if so , what are the steps to do it?
 

Ver comentario · Publicado 18 jul 2022 · Yasmin Elmahdi

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Yasmin Elmahdi hizo un comentario,

ComentarioMeasuring success

Hi everyone!
In the "Understanding the end user experience " section , it's mentioned that "You can also add the survey request in the email that customers receive when an agent marks a ticket as solved. " So, how can I set this approach? to add the csat survey request in the same email the customer receives from an agent.
and what are the downsides of using it?

Ver comentario · Publicado 18 jul 2022 · Yasmin Elmahdi

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Yasmin Elmahdi hizo un comentario,

ComentarioMeasuring success

How can an end user rate CSAT directly from the email message? using the native zendesk survey, with somthing like the agent signature maybe? 

Ver comentario · Editado 17 jul 2022 · Yasmin Elmahdi

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Yasmin Elmahdi hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Thanks!
I want them to view the help center without logging in to Zendesk 

Ver comentario · Editado 16 jul 2022 · Yasmin Elmahdi

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Yasmin Elmahdi hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Hi Zendesk,
You mentioned above 
"Even though you don't require users to register, your users still have the option of registering and creating a login to use your help center, unless you modify your help center to hide the Sign Up and Login pages."

How can I hide the sign up / login pages ? 

Ver comentario · Editado 14 jul 2022 · Yasmin Elmahdi

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