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Kerstin Graf

Incorporación 11 ago 2022

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Última actividad 18 mar 2024

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18

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Kerstin Graf

Kerstin Graf creó una publicación,

PublicaciónZendesk AI EAP - Generative AI

We would like to test the Gen AI functions of Zendesk in our test environment.
To do this, we need to use articles that are only accessible to logged-in users.
At the moment, these articles can be found by the bot, but the bot displays the following message:
"Restricted article
You can only view this post if your account has been granted access."
The post has the visibility "Logged in users".
In order to be able to test it properly, this would have to be fixed.

I opened a ticket  for this but was informed that for Beta-Version functionalities tickets will not be supported.

Publicado 14 feb 2024 · Kerstin Graf

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Kerstin Graf hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

We also need this feature. When a poorly ratet article is revised we would need to restart the ratings.

Ver comentario · Publicado 02 feb 2023 · Kerstin Graf

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Kerstin Graf hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hi,

we have the exact same usecase - multiple sections called "Tips&tricks" to different subjects which we cannot evaluate independently of each other. It would be great to add the possibility to deaggregate these.

Thanks a lot!

Kerstin Graf

Ver comentario · Editado 13 ene 2023 · Kerstin Graf

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Kerstin Graf creó una publicación,

Publicación Feedback - Help Center (Guide)

Hallo, für uns wäre folgendes eine gute Erweiterung:
Im Help Center ist es so, dass der Folgen-Button an einer Section die zusätzliche Auswahl erfordert, ob man
- nur neuen Beiträgen oder
- neuen Beiträgen und Kommentaren
folgen möchte (vgl. Anhang).
Hier hätten wir gerne die Möglichkeit es so zu konfigurieren, dass "Folgen" automatisch die zweite Option bedeutet, also beidem zu folgen.

Publicado 09 nov 2022 · Kerstin Graf

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Kerstin Graf hizo un comentario,

ComentarioMultiple language support

Hello,

is it possible to display the date of articles in Guide/Gather in the UK format DD-MM-YYYY, although the localization is set with English (United States), resulting in the display in the format MM-DD-YYYY?

Thank you for your help!

Kerstin

Ver comentario · Publicado 29 ago 2022 · Kerstin Graf

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