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Stephen Senez's Avatar

Stephen Senez

Incorporación 09 dic 2022

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Última actividad 18 ene 2024

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52

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27

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Stephen Senez

Stephen Senez hizo un comentario,

ComentarioTicket customization

Would be really nice if we could make the customer context app two separate apps. One containing the customer context and the other containing just the interactions. 

We are using an app in our layout that makes the customer context portion superfluous and would love to see the 'Interactions' without needing to scroll past the customer context portion. 

Ver comentario · Editado 29 nov 2023 · Stephen Senez

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Stephen Senez creó una publicación,

Publicación Q&A - Reporting and analytics

I feel like I've done this before, but I can't seem to get it to work. 

I would like my trend line to be a different colour from my chart, however, when I change the trend line colour, nothing happens. And changing the colour of the chart changes the colour of both the chart and the trend line. In the screenshot you can see the colour I've chosen for the trend line is red, but it is not updating. 

Publicado 02 oct 2023 · Stephen Senez

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Stephen Senez hizo un comentario,

ComentarioTicket automation and collaboration

It would be nice to be able to change the language the expand function uses. It defaults to US English so my agents need to adjust to UK 

Ver comentario · Publicado 29 sept 2023 · Stephen Senez

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Stephen Senez hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Would also like to see this implemented but since it's been over 7 years I'm not sure it will happen

Ver comentario · Publicado 19 sept 2023 · Stephen Senez

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Stephen Senez hizo un comentario,

ComentarioMultiple language support

Is there any way to use dynamic content for the Customer Overview Fields(Name, Email) in the flow builder? They don't show up in my list of ticket fields and I would like to translate them

Ver comentario · Publicado 01 ago 2023 · Stephen Senez

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Stephen Senez hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

+1 from me 

Ver comentario · Publicado 01 ago 2023 · Stephen Senez

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Stephen Senez hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Elizabeth,

Thanks for your response, I'm a bit confused where I would insert this dynamic content. Would I insert it in the code of the template?

Ver comentario · Publicado 01 ago 2023 · Stephen Senez

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Stephen Senez hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Submitted a feedback post

Ver comentario · Editado 02 ago 2023 · Stephen Senez

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Stephen Senez creó una publicación,

Publicación Feedback - Help Center (Guide)

If you have a translated help centre you currently can't have any text in the hero image as it won't be translated to your other help centres. Would be nice to have the ability to select a hero image based on language. 

Publicado 31 jul 2023 · Stephen Senez

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Stephen Senez creó una publicación,

Publicación Q&A - Help center and community

Our Hero Image in our default language has text in it. We want to translate it and upload a different image to our translated help centre 

Publicado 27 jul 2023 · Stephen Senez

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