Thorsten D.

Hello everyone,

 

Sorry but I cannot believe it that after 6 years this is still under discussion and not yet natively implemented.

You have to think that the people who have expressed something here, are just a small percentage of the people who could actually use this function on a daily basis ;).

There is this external plu-in created for Zendesk: https://www.zendesk.com/apps/support/save-as-draft/ so that means that 90% of the work is done. You would just need to work on it a little bit and VOILA! 

I hope you will consider implementing this function as SOON as possible :).

 

Have a nice day!